Frequently Asked Questions


What is the lead time for Caravan & Motorhome Panels?

For the general public, orders typically take between 10-14 working days to process. For trade customers, the processing time is reduced to an estimated 7-10 days. Please note that these time frames are estimates and can vary depending on the volume of orders and specific requirements.


What is your returns policy?

All products purchased for the use of self build projects or for any other reason other than what they are originally designed for are NON returnable and NON refundable under any and all circumstances.


Do you sell Windows, Sink Taps, Vents or other items than panels?

Our primary focus is on supplying replacement panels for Caravans & Motorhomes. We do not stock or sell windows, sink taps, vents, or other hardware accessories. However, we do offer solar panels and solar kit solutions through our exclusive partnership with Photonic Universe, allowing our customers access to high-quality solar products alongside our panels.


Who are Photonic Universe?

Photonic Universe is a renowned supplier known for their quality solar panels and comprehensive solar kits. By partnering with them, we aim to provide our customers with a seamless solution for integrating solar energy into their Caravans and Motorhomes. All orders for solar products are directly fulfilled by Photonic Universe, ensuring you receive expert service and support.


What is the Trade Network and do you offer Trade Credit? 

Our Trade Network is designed to support Caravan & Motorhome businesses by offering discounted prices, faster order processing times, priority customer support, and assistance. While we typically do not provide trade credit, we do make exceptions for our regular trade customers under specific conditions. Please contact us for more details on how to qualify and the benefits involved.


Do you ship internationally?

Yes, we offer shipping services to the UK, Northern Ireland, most countries within the European Union, as well as New Zealand and Australia. Shipping rates and times vary by destination. If your location is not listed or if you have specific shipping inquiries, please reach out to our customer service team for detailed information and assistance.